Privacy Policy

The protection of your personal data is an absolute priority. This privacy policy details our company's commitment to respecting the privacy of users of our online entertainment services. By browsing our platform or creating an account, you entrust us with certain information. This document aims to explain clearly and exhaustively what data we collect, how we secure it, the legal reasons justifying these processes, and the rights you have under the regulations applicable in France. We adopt a total transparency approach to build a lasting relationship of trust.

To provide you with an optimal and secure service, we are required to collect different categories of information, depending on the nature of your interactions with our ecosystem.

Identity and contact data

During your registration, we collect fundamental information to formally identify you. This generally includes your first name, last name, date of birth, postal address, email address, and phone number. This data is crucial to verify that you meet the legal age requirement and to administer your player profile.

Usage and browsing data

We record information about how you interact with our interface. This includes the pages you visit, the duration of your sessions, your language preferences, as well as specific actions you perform online. These elements help us adapt our offering to your habits.

Device data and technical information

For security and technical optimization reasons, we collect data related to the device you use: IP address, browser type, operating system, unique device identifiers, and mobile network information. These technical parameters are essential to prevent fraud.

Transaction and financial history data

As part of using our services, we keep a detailed history of your transactions, including deposits, withdrawals, payment methods used (without storing full card numbers), and your balance. This information is necessary for the execution of the service and compliance with financial laws.

Communications with customer support

If you contact our support team, we keep a record of these exchanges, whether they are emails, live chats, or telephone recordings. These archives ensure the quality of our customer service and allow for the effective resolution of any potential disputes.

Each data collection and usage operation relies on a solid legal basis. Primarily, processing is necessary for the execution of the contract binding us when you accept our general terms and conditions. Furthermore, we are subject to strict legal obligations, particularly regarding identity verification and combating financial fraud. We also rely on our legitimate interests to improve our services and secure our network, provided that these interests do not infringe upon your fundamental rights. Finally, for certain specific operations such as direct email marketing, we require your free and informed consent.

Your data is processed for specific and legitimate purposes. We use it to set up and manage your user account, to securely process your financial transactions, and to provide you with technical assistance. It is also used to monitor activity to detect and prevent fraudulent behavior or money laundering. Furthermore, subject to your preferences, we may use your contact details to send you information about our new offers, service updates, or targeted promotional communications.

We only retain your information for the duration strictly necessary to fulfill the purposes for which it was collected. As long as your account remains active, we maintain your data to ensure service continuity. After your account is closed, we are legally obliged to retain certain transaction records and identification data for a defined legal period (which may extend to several years) in order to respond to potential investigations by competent authorities or to resolve disputes. Once this period expires, your data is either securely deleted or anonymized.

We do not sell your personal data to third parties under any circumstances. However, to operate effectively, we may share certain information with carefully selected service providers who act on our behalf. These include, for example, payment processors, analytics tool providers, identity verification agencies, or server hosts. These partners are bound by strict contracts that oblige them to protect your data and to use it only for the specific tasks we entrust to them.

Our technical infrastructure and partners may be located outside your country of residence. Consequently, your data may be transferred and processed internationally. When we transfer information outside the European Economic Area, we implement appropriate safeguards, such as the use of recognized standard contractual clauses, to ensure that your data benefits from a level of protection equivalent to that required by French jurisdiction.

We implement robust technical and organizational security measures to protect your data against unauthorized access, loss, destruction, or alteration. This includes data transmission encryption, sophisticated firewalls, physical and logical access controls to our servers, and regular security audits. While we make reasonable and constant efforts to secure our environment, it is important to note that no method of transmission over the Internet can guarantee absolute security.

You have extensive rights regarding your personal information. You have the right to request access to the data we hold about you. You can demand the rectification of inaccurate or incomplete data. Under certain conditions, you have the right to request the erasure of your data (right to be forgotten), to object to certain processing (particularly for marketing purposes), and to request the restriction of the use of your information. You also benefit from the right to data portability. To exercise these rights, you can submit a formal request to our team.

We may revise this document periodically to adapt it to legal, technological, or commercial developments. If we make substantial changes to the way we process your data, we will notify you by email or through a prominent notice on our platform before the changes take effect.

If you have questions, concerns, or wish to exercise your data protection rights, our team is at your disposal. You can address your written requests to our dedicated support service.

Email : [email protected]

Phone: +33 1 42 68 53 20

Company Address: 15 Rue de la Paix, 75002 Paris, France