Responsible Gaming Policy

Online entertainment should remain a recreational and enjoyable activity. Our platform is firmly committed to promoting a responsible gaming environment and protecting its users from the potential risks associated with excessive practice. We consider it our social responsibility to inform our customers, provide them with effective control tools, and maintain an ecosystem where pleasure remains at the center of the experience. This policy describes the measures we take to prevent problematic behaviors and support those who may need it.

Access to our services is strictly prohibited for anyone under 18 years of age, or who has not reached the legal age of majority in their jurisdiction, if it is higher. We implement rigorous identity verification processes during registration to ensure that no minors can create an account or carry out transactions. Any attempt to circumvent these restrictions will result in the immediate suspension of the account and confiscation of associated funds, in accordance with our legal obligations.

For the experience to remain positive, it is essential to adopt healthy basic principles. Gambling should never be considered a means to earn a living, repay debts, or solve financial problems. It is a leisure expense, just like a trip to the cinema. We encourage our users never to gamble with money intended for essential expenses (rent, food, bills), not to try to impulsively "recover their losses," and to avoid using our services under the influence of alcohol, drugs, or during periods of emotional distress.

To help you maintain full control over your activity, we provide you with a comprehensive range of configurable tools directly from your personal area.

Deposit Limits

You have the option to set a maximum ceiling on the amounts you can deposit into your account on a daily, weekly, or monthly basis. Once this limit is reached, the system will automatically block any new deposit attempt until the end of the defined period. Any request to reduce this limit is applied immediately, while a request for an increase is subject to a cooling-off period to avoid impulsive decisions.

Loss Limits

To protect your leisure capital, you can configure a limit on the net amount you are willing to lose during a given period. This safety net prevents losses from exceeding a threshold that you have previously deemed acceptable.

Session and Time Limits

Time sometimes flies during an entertaining activity. To avoid excessively long sessions, you can set an alert or a strict login time limit. A notification will remind you of the duration of your session, helping you become aware of the time elapsed and to log out if necessary.

Break Periods (Time-out)

If you feel the need to take a short break to step back, you can suspend access to your account for a period ranging from 24 hours to several weeks. During this period, you will not be able to log in, play, or receive promotional material from us.

Formal Self-Exclusion

If you believe your behavior is becoming problematic, self-exclusion is a radical and effective measure. It allows you to block access to our services for an extended period (several months or years). Once activated, this decision is irrevocable before the expiration of the chosen period. We will also do our best to prevent the creation of new accounts in your name.

Permanent Account Closure

You retain the absolute right to permanently close your account at any time by contacting our customer service. A closure for problematic behavior will be noted in our systems to block your future registration attempts.

It is crucial to be attentive to warning signs. If you hide your gaming activities from your loved ones, if you borrow money to gamble, if the activity interferes with your professional or family obligations, or if you feel anxiety or irritability when you cannot log in, it is possible that you are losing control. We invite you to regularly assess your habits and use our preventive tools at the first signs of doubt.

Our support team is trained to listen and guide users towards the appropriate tools. However, we are not health professionals. If you feel that the situation is getting out of hand, we strongly recommend seeking external help. There are many independent organizations, support groups, and counseling services specializing in assisting people experiencing difficulties of this nature.

If you share your devices (computers, tablets) with minors, it is your responsibility to secure your access. Do not save your passwords and do not leave your session open in your absence. We also recommend installing parental filtering software that blocks access to adult-only sites and real-money entertainment platforms, thereby ensuring a safe digital environment for your household.

Our teams, particularly those in customer service, receive continuous training to identify potentially at-risk behaviors through interactions with users. While we cannot guarantee the detection of all cases, we apply internal procedures aimed at intervening proactively, with tact and discretion, when indicators of problematic behavior are spotted on our platform.

We regularly evaluate the effectiveness of our tools and our responsible gaming policy. This document may be updated to incorporate new industry practices, new technological tools, or to comply with legislative changes.